Privacy Policy

The good stuff

We will only use your data to up your experience.

Locked down

We’ll protect your data like it’s our own.

Straight talking

We’ll always talk your language and have your back – no nonsense, no surprises.

No spam

You decide what and how you hear from us.

Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

At Dogloverclothing.com, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Dogloverclothing.com team members are customers themselves, of both Dogloverclothing.com and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we protect your privacy, drop us a line at info@dogloverclothing.com.

For all our services, the data controller – the company that’s responsible for your privacy – is Dogloverclothing.com.

While you visit our site, we’ll track:

•  Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

•  Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

•  Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order (of course).

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

•  Send you information about your account and order.

•  Respond to your requests, including refunds and complaints.

•  Process payments and prevent fraud.

•  Set up your account for our store.

•  Comply with any legal obligations we have, such as calculating taxes.

•  Improve our store offerings.

•  Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for one year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We use your information in a number of different ways – what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

1. Deliver your purchases to you.

Why?

We’ve got to do this to perform our contract with you (we want to get your order to the right place and person).

2. Send you service messages by email or message, such as order updates.

Why?

We’ve got to do this to perform our contract with you (so you know when your order is coming).

3. Sending you information by email or message about our new products and services.

Why?

To keep you up to date. We only send this with your permission.

4. Fraud prevention and detection.

Why?

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential.

5. Showing you Dogloverclothing.com adverts as you browse the web.

Why?

So you can see our latest products and deals.

6. Finding out what you, and other customers, like.

Why?

To ensure we are giving you what you want, and to stay ahead of the competition.

Your date of birth information

How we use your date of birth

1. Fraud prevention and detection.

Why?

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential.

Your gender information

How we use your gender information

1. Deliver your purchases to you.

Why?

Sometimes delivery companies require a title within the delivery address.

Your payment information

This means your card’s security/CVV code – Don’t worry, we don’t keep them.

How we use your payment information

1. Take payment, and give refunds.

Why?

We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

2. Fraud prevention and detection.

Why?

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential.

Your contact history with us

What you’ve said to us – For example, over the email or message on social media.

How we use your contact history

1. Provide customer service and support.

Why?

We’ve got to do this to perform our contract with you, after all, you expect the best service from us.

2. Train our staff.

Why?

So that when you contact us, you get the best possible customer service.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items

1. Honestly, to sell you things.

Why?

We need to keep the business running and we’ve got to do this to perform our contract with you – if you can’t put stuff into a basket, you can’t buy it.

2. Provide customer service and support, and handle returns.

Why?

We’ve got to do this to perform our contract with you.

3. Finding out what you, and other customers, like.

Why?

To ensure we are giving you what you want, and to stay ahead of the competition.

Information about your phone or laptop, and how you use our website and app

The information you give us when you browse our website, including your IP address and device type – And, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website and app

1. Improve our website and set default options for you (such as language and currency).

Why?

To give you the best possible shopping experience.

2. Protect our website.

Why?

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential. We also need to meet our legal obligations about looking after your data.

Information from accounts you link to us

What we do if you link your Facebook, Google or Twitter accounts to us.

How we use information from accounts you link to us

1. To enable you to log into our website simply and easily without having to create a specific account.

Why?

To make it easier for you to use our website and purchase those items you want easier.To provide product recommendations.So you can quickly spot things which take your fancy.

Your responses to surveys, competitions, and promotions

How we use your responses to surveys, competitions, and promotions

1. Run the survey, competition or promotion.

Why?

We’ve got to do this to perform our contract with you – if we can’t use your entry, you can’t possibly win.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we respect that.

We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.

We do not, and will not, sell any of your personal data to any third party – including your name, address, E-Mail address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

1. Within our company, as sometimes different bits of our team are responsible for different activities (see details below).

2. Companies that do things to get your purchases to you, such as payment service providers (for example PayPal, Klarna, or Stripe), warehouses, order packers, and delivery companies.

3. Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

4. Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.

5. Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Klarna where you choose to use their payment service.

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

1. Order information like what was purchased, when it was purchased and where it should be sent, and

2. Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

If you have said we can, we might send you marketing messages – to keep you aware of what we’re up to and to help you see and find our products.

You can stop receiving marketing messages from us at any time.

You can do this:

1. By clicking on the “unsubscribe” link in any E-Mail

2. By writing us an E-Mail at info@dogloverclothing.com

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as Dogloverclothing.com comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Dogloverclothing.com).

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we might target Dogloverclothing.com banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of our website (for example, your search history in our shop, and the content you read on our website) or on Dogloverclothing.com banners or ads you have previously clicked on.

We have fulfillment centers in the USA and in the EU, which we may use for processing orders from customers worldwide. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact us at info@dogloverclothing.com and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

You have a lot of rights relating to your personal information:

•  The right to be informed about how your personal information is being used (like this notice).

•  The right to access the personal information we hold about you.

•  The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account).

•  The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

•  The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.

•  The right to request that we transfer or port elements of your data either to you or another service provider.

•  The right to complain to your data protection regulator.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on our website or other Dogloverclothing.com services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our website.

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

•  Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.

•  Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.

•  Customer preference cookies – when you are browsing or shopping at us, these cookies will remember your preferences (like your location), so we can make your shopping experience as seamless as possible, and more personal to you.

•  Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Dogloverclothing.com user experience that we pride ourselves on providing our customers.

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

•  Have any questions or feedback about this notice.

•  Would like us to stop using your information.

•  Want to exercise any of your rights as set out above, or have a complaint.

Please don’t hesitate to contact us at info@dogloverclothing.com or via Whatsapp at +49 157 365 996 99. We will be happy to answer any questions you may have.

You can contact our team by dropping us a line at info@dogloverclothing.com, text us on Whatsapp at +49 157 365 996 99 or through our Social Media channels.

Dogloverclothing.com
c/o Henning Sobota

Date: September 2nd, 2022